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Remedy+ Privacy Policy

This Privacy Policy is part of our “Terms of Service”. By using this site or our online store, you agree to be bound by and comply with this Privacy Policy and our Terms of Service.

As stated in our Terms of Service, you must be at least 18 years old to access this site. If you are under the age of 18 years old, you are not permitted to access or use this site for any reason. You must be of legal age as required by state and federal law to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and order history. We also use web beacons, cookies and/or other tools that collect information to make it easier to use our site and store.

When you browse our store, we also automatically collect some information which may include the Operating System (OS) running on your device and your computer’s/device’s internet protocol (IP) address. Such information helps us learn about your browser type, geolocation, access time and language as well as the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with, metadata and other details about these elements, change states and other user actions.

Email marketing (if applicable): By providing us with your email address, you are giving us permission to send you emails about our store, new products and other updates. You have the opportunity to unsubscribe from these emails at anytime by clicking the “Unsubscribe” button included at the bottom of each email.

The information we gather is used primarily to provide, maintain, protect and improve our current site and products and to develop new products. Personal information gathered through our site is also used for the following: a.) to enable the creation and securing of your account on our network; b.) to identify you as a user in our system; c.) to improve our product offerings, store and how we operate our business in general; d.) to understand and enhance your experience while you are engaged in our store and with our products; e.) to make sure we are providing and delivering the products and services that you are requesting; f.) to enable our support team to best respond to your comments, questions and or requests; g.) to send you related information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages; h.) to communicate with you about promotions, upcoming events and news related to products and services offered by Remedy Products LLC.; i.) to link or combine your information with other information we get from third parties to help us understand your needs and provide you with better service; j.) and to help us protect, deter and investigate against fraudulent, unauthorized or illegal activity.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us [email protected] or mailing us at: Remedy Products LLC. 27 Waverly Road Darien, CT 06820.

We may disclose your personal information without your consent to or for the following: a.) to comply with laws or to respond to lawful requests and legal processes or if you violate our Terms of Service; b.) to Third Party Service Providers who work on our behalf and provide at least the same level of privacy protection as is required by our privacy policy; c.) in case of emergency including to protect the personal safety of any person; d.) in the case of any corporate restructuring including for the purposes of a business deal/corporate transaction (or negotiation of a business deal) involving a sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or dissolution transaction or proceeding.) In the event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset. If another company acquires Remedy Products LLC, its business or assets, that company will also acquire and possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this policy.

Our store is hosted by Flywheel. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We store your data on a secure server behind a firewall with updated security, and encrypt your connection via SSL.

When you provide us with your credit card information during a transaction, we submit it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like American Express, Visa, MasterCard and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us via email at [email protected] or by postal service at Remedy Products LLC, 242 Linden Street, 1st Floor, Fort Collins, CO 80524.